Adding a Live ChatBot in my application

Lakshay Tutlani
2 min readJun 7, 2020

Through this article, I will try to take you over a few of the amazing APIs someone can add in his/her products to replicate the Chat Bot Feature

A Live Chat Bot!!!

How cool it would be if your customers can connect with you through live chatbots. Don’t worry, you do not need to code it. There are some amazing tools/platforms you can integrate with your existing solution through APIs. I am listing a few top ones below:

  1. Intercom (https://www.intercom.com/): Undoubtedly, Intercom is the market leader in this domain. It offers multiple features at very low prices. Via intercom, you can integrate a chatbot like feature in your application. It’s product “Business Messenger”, offers the chatbot feature. I am mentioning the pricing below:

2. Drift: (https://www.drift.com/): The second best in this list as per me is Drift. It has a top-notch sales and marketing feature. The most important thing is that it offers a Free account with limited functionality. So if you are a startup and looking to integrate chatbots with limited functionality, you can go for drift.

3. TIDIO (https://www.tidio.com/): Offers live chat and chatbots feature for free. The most features in its category. Also provides APIs for integration.

Some other cool platforms that you can also checkout are:

  1. Freshchat (https://www.freshworks.com/live-chat-software/): With chatbots, it also provides a Whatsapp business API. Certain features offered by it are absolutely free.
  2. HelpCrunch (https://helpcrunch.com/): This is another affordable and amazing option.

I hope, this article will be helpful for people who are looking for adding a live chat feature in their application. I will try to come up with another set of features that someone can add in his/her application to make the application more sellable and user-responsive.

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